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Forum Discussion
CM1200 issues with cox connection
Recently I’ve been having issues with cox internet, and was told it was my equipment. I went and got a new modem and router, which surprise surprise didn’t fix the issues at hand. I’m getting packet l...
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?
The wifi router is a Netgear nighthawk AX6-AX5400 I added the event log as well as the other spam of numbers
That a R8000?
- Negative. I updated the information a minute after the responds, it’s the nighthawk AX6-AX5400
RAX##?