NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

M79's avatar
M79
Aspirant
Jul 25, 2021

CM1200 modem not working with R7800 router

I just increased my internet speed to 800 so I got the CM1200 and my R7800 will not get an internet signal from it, the R7800 is the only thing plugged into the CM1200, it still works fine with other ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 25, 2021

So if you power OFF the CM and R units for 30 seconds and power back ON the CM modem first then R router, does the internet LED turn WHITE on the router? 

 

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 25, 2021

      Also what are you seeing on the R7800 Basic Tab under the Internet section? Are you seeing "Waiting"?

      I'm seeing same on my R7800 connected to ports 2 and 3 on my CM1200. I know Ports 1 and 2 work as I have two different routers connected to these ports before. 

       

      What Firmware version is currently loaded on the R7800?

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 25, 2021

        Ok so I got mine working. I had been using Voxels FW and for some reason would not connect to internet in router mode. Did in Bridge mode. I connected the router behind a different router and still no interent access and status was Waiting. 

        So I downgraded back to Stock FW v60:

        See same Status message of Waiting but I had internet services. I didn't factory reset though I should have to see if this would clear the Waiting message.

        Got speeds thru the R7800 and host router fine:

        After downgrading to stock v60 the setup wizard reported v82 being available for the R7800. So I let it update to v82:

        Status changed to GOOD after the router rebooted. 


        Speed test results thru the R7800 and host router:

  • M79's avatar
    M79
    Aspirant
    Jul 25, 2021
    No, it starts off as a solid orange then once the 2.4 and 5 ghz lights are white it starts flickering with them (still orange)
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 25, 2021

      The Internet LED flashes AMBER (orange)? 

      M79 wrote:
      No, it starts off as a solid orange then once the 2.4 and 5 ghz lights are white it starts flickering with them (still orange)

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 25, 2021

        What happens if you use a wired PC and web browser and log into the routers web page and select Setup Wizard from the Advanced Tab while the router is connected to the modem? Select the option of "Let Genie app help you configure the router". Walk thru this method.