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Forum Discussion

M79's avatar
M79
Aspirant
Jul 25, 2021

CM1200 modem not working with R7800 router

I just increased my internet speed to 800 so I got the CM1200 and my R7800 will not get an internet signal from it, the R7800 is the only thing plugged into the CM1200, it still works fine with other ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 25, 2021

So if you power OFF the CM and R units for 30 seconds and power back ON the CM modem first then R router, does the internet LED turn WHITE on the router? 

 

M79's avatar
M79
Aspirant
Jul 25, 2021
No, it starts off as a solid orange then once the 2.4 and 5 ghz lights are white it starts flickering with them (still orange)
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 25, 2021

    The Internet LED flashes AMBER (orange)? 

    M79 wrote:
    No, it starts off as a solid orange then once the 2.4 and 5 ghz lights are white it starts flickering with them (still orange)

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 25, 2021

      What happens if you use a wired PC and web browser and log into the routers web page and select Setup Wizard from the Advanced Tab while the router is connected to the modem? Select the option of "Let Genie app help you configure the router". Walk thru this method. 

      • M79's avatar
        M79
        Aspirant
        Jul 26, 2021
        Thanks everyone for the great ideas, I have resolved whatever was going on and the router is now working. In case you are interested the firmware was V80 and it said it was up to date, I tried a factory reset again and this time it prompted me to update to V82, after that it seems to work just fine. Thanks again all.😁