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Tracy91's avatar
Tracy91
Aspirant
Sep 25, 2020

CM1200 New high MS

Hello all,   I am currently using a CM1200 modem and an Asus RT-5300 router. I haven't been at this house for a month yet and I have had issues with the Optimum services since I had initially had t...
plemans's avatar
plemans
Guru - Experienced User
Sep 25, 2020

do you also have your cable connections page info? 

If there was splitters in the attic, i'd try to connect right where the coax enters the home. I've seen older coax in homes cause issues

  • Tracy91's avatar
    Tracy91
    Aspirant
    Sep 25, 2020

    So here's a better explanation. telephone Line to house > Outside splitter that splits to attic/living room > Travels through the wall to the Inside splitter in my living room > My modem/router. The outside splitter had a cable going into the attic in which i disconnected everything in the attic, but I didn't remove that cable. Should I pursue removing that cable from the outside splitter?. Are you asking to disconnect the living room splitter and connect that cable directly to my modem? Thanks in advance. Cable connections page:

     

     
     
    Apply               Cancel     
    Frequency start Value
    This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
    Starting Frequency
     

    Startup Procedure

    ProcedureStatusComment
    Acquire Downstream Channel609000000 HzLocked
    Connectivity StateOKOperational
    Boot StateOKOperational
    SecurityEnabledBPI+
    IP Provisioning ModeHonor MDDhonorMdd(4)
     

    Downstream Bonded Channels

    ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
    1LockedQAM25614609000000 Hz1.6 dBmV40.3 dB00
    2LockedQAM2561519000000 Hz4.3 dBmV42 dB00
    3LockedQAM2562525000000 Hz4.2 dBmV41.9 dB00
    4LockedQAM2563531000000 Hz4.1 dBmV41.9 dB00
    5LockedQAM2564537000000 Hz4 dBmV41.8 dB00
    6LockedQAM2565543000000 Hz3.7 dBmV41.7 dB00
    7LockedQAM2566549000000 Hz3.6 dBmV41.6 dB00
    8LockedQAM2567555000000 Hz3.4 dBmV41.4 dB00
    9LockedQAM2568561000000 Hz3.2 dBmV41.3 dB00
    10LockedQAM2569567000000 Hz3 dBmV41.1 dB00
    11LockedQAM25610573000000 Hz2.9 dBmV41.1 dB00
    12LockedQAM25611579000000 Hz2.6 dBmV40.9 dB00
    13LockedQAM25612585000000 Hz2.4 dBmV40.8 dB00
    14LockedQAM25613603000000 Hz2.1 dBmV40.5 dB00
    15LockedQAM25615615000000 Hz1.4 dBmV40.1 dB00
    16LockedQAM25616621000000 Hz1.3 dBmV40 dB00
    17LockedQAM25617627000000 Hz1.2 dBmV40 dB00
    18LockedQAM25618633000000 Hz0.8 dBmV39.9 dB00
    19LockedQAM25619639000000 Hz0.8 dBmV39.9 dB00
    20LockedQAM25620645000000 Hz0.7 dBmV39.8 dB00
    21LockedQAM25621651000000 Hz0.6 dBmV39.7 dB00
    22LockedQAM25622657000000 Hz0.3 dBmV39.6 dB00
    23LockedQAM25623663000000 Hz0.4 dBmV39.7 dB00
    24LockedQAM25624669000000 Hz0.5 dBmV39.8 dB00
    25LockedQAM25625675000000 Hz0.5 dBmV39.1 dB00
    26LockedQAM25626681000000 Hz0.2 dBmV39.7 dB00
    27LockedQAM25627687000000 Hz0.3 dBmV39.6 dB00
    28LockedQAM25628693000000 Hz0.3 dBmV39.7 dB00
    29Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
    30Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
    31Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
    32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
     

    Upstream Bonded Channels

    ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
    1LockedATDMA15120 Ksym/sec14000000 Hz32 dBmV
    2LockedATDMA25120 Ksym/sec22000000 Hz33.8 dBmV
    3LockedATDMA35120 Ksym/sec28400000 Hz34.8 dBmV
    4LockedATDMA52560 Ksym/sec39800000 Hz35.3 dBmV
    5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
    8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
     

    Downstream OFDM Channels

    ChannelLock
    Status    		Modulation /
    Profile ID    		Channel
    ID    		FrequencyPowerSNR /
    MER    		Active Subcarrier
    Number Range    		Unerrored
    Codewords    		Correctable
    Codewords    		Uncorrectable
    Codewords
    1Locked0 ,1 ,2 ,3159714000000 Hz0.0 dBmV38.8 dB1588 ~ 250778866564115826430
    2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
     

    Upstream OFDMA Channels

    ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
    1Not Locked000 Hz0 dBmV
    2Not Locked000 Hz0 dBmV
     

    Extended Upstream Transmit PowerEnable Extended Upstream Transmit Power

     

    Current System Time:Fri Sep 25 10:38:11 2020System Up Time:01:05:53

    • plemans's avatar
      plemans
      Guru - Experienced User
      Sep 25, 2020

      you've got low upstream and a bit of variation in the downstream.

      I'd remove the outside splitter and just off the cable going to the living room. If its needed for cabler tv, just for the time being, don't use it. Just go cable----->modem.  with no splitters. See how it works and after using it for a bit, then rerun the logs and cable connections page. See how stable it stays. 

      • Tracy91's avatar
        Tracy91
        Aspirant
        Sep 25, 2020

        Checked outside and it goes line to the initial cable into the living room at this point then to the splitter.. Going to connect directly to the modem and get rid of the splitter and see what happens. I'm actually calling my ISP again at this time to see what's going on. I checked the cable that goes from outside to inside and its RG 6. Wiring to the attic has been disconnected from the outside as well. I'm confused to what's going on at this point. 

  • Tracy91's avatar
    Tracy91
    Aspirant
    Sep 25, 2020

    Sorry, I also failed to state the wiring from the line to the house has been replaced as well.