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artgreen1's avatar
artgreen1
Follower
Apr 10, 2020

CM1200 problem. Unable to get two devices connected

I have a HP Pavillion All-in One 24inch desktop connected to internet by ethernet. My brother has a Macbook pro and is connected to the internet with ethernet. we are both using the same CM1200. I ha...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 10, 2020

Just curious, for two devices, are you using LAN ports #1 and #2? 

Is LAG enabled on the modem? 

Power OFF the modem for 1 minute, connect the two devices to ports 1 and 2. Then power ON the modem and let is sync. Does this work by chance? 

 

artgreen1 wrote:

I have a HP Pavillion All-in One 24inch desktop connected to internet by ethernet. My brother has a Macbook pro and is connected to the internet with ethernet. we are both using the same CM1200. I have internet access but for some reason my brother cannot connect. My service provider (comcast) could not resolve the issue and said I need to contact netgear. Netgear support was unable to determine what the problem was. Any suggestions other than the brand new router is defective and needs to be replaced.