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Forum Discussion
CM1200 Repeated Disconnects
Hello, I am experiencing problems with my CM1200 repeatedly disconnecting and reconnecting multiple times unpredictably. I have proceeded with all the usual steps of disconnect and power off, wait ~...
I'm getting really tired of dealing with problems with Netgear equipment. Is there no support to tell me what's going wrong?
Seeing lots of uncorrectables on the status table. Seems that the mofem can't get a good signal or having problems with the signal on the line.
What Version of FW is loaded on the modem?
During the last Spectrum technician visit, they said the signal from their tap to the house to the modem itself was "perfect". They technician saw no reported failures or outages in their signal over the last 7 days, despite me experiencing these disconnections frequently over the course of a a day for a week or more.
Current Firmware is V1.02.01, but Spectrum has not updated the approved firmware.Is there something else I could be missing? A power supply issue to the modem?
Good luck in getting Spectrum to update modem FW. I believe there ones that don't for user owned modems. Can do a search here in the forums regarding Spectrum and user owned modems.
Can try a different power supply to see. Ensure its the same voltage and amps as on the NG supply that came with the modem.
Does that mean the FW is likely to be the cause of the issue?