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Forum Discussion
CM1200 RMA issues
What the hell does this mean? UPS lost my return a year ago on a router and now I'm being punished when I need warranty work for my modem. What poor customer service when you need netgear. I have so many netgear devices but I'm starting to feel really bad for spending my money on this crappy company and what makes it worse is no one there understands anything youre saying, I will NEVER buy anything from this company. I hope no one else does either. Good thing I have a large youtube channel, I will be speak about this on youtube. Netgear has my credit card and I had to pay for shipping to get a RMA replacement but refusing to send the replacement until I send the defective product first. So what I'm not going to have internet for weeks?? What is netgear smoking??
"We are writing to you today with regard to your replacement request with RMA # 3547294.
We regret to inform you that this RMA has been cancelled due to the unreturned faulty unit with your previous RMA # 3435011.
Please note that we can only approve another replacement request once the return of the faulty unit from the previous RMA have been completed.
Yours in service,
Chris Olpindo
Customer Care Advocate
NETGEAR, Inc."
10 Replies
"UPS lost my return a year ago" Did you make contact with UPS? This should have been done first thing if you were give Tracking information. Once it's in UPS hands, its there responsibilty to find there mistake and help fix this.
Your just posting about this now after a year has gone by?FYI, you need to keep in touch with NG support first and foremost regarding RMA support and ensure the process is being followed and the support gets closed to your satisfaction while your working with support. Keeping in contact with them on a daily or couple days a week to ensure things are going well for you. Don't just stop the contact and let it run. Users should be proactive in takling with NG frequenly until the the process comes close for your satisfaction and then close the support ticket.
Acutally my bad it was fedex and I went to the store where I dropped off the router and they said they cant help. They told me to have NG call fedex to file a claim since they setup the shipping. I called NG told them the story and that was it, never heard back. Now I'm being held hostage for a warranty issue on something totally different. I cant disconnect my entire home network for a few weeks. I've called NG for a few days now and I cant speak to someone who actually understands what I'm saying. ether way its fine, I ordered a new modem from arris. I will never use netgear for anything. I'm going to return my recent WAC540 AP's that I purchased. I dont want anything to do with NG. What kind of company gives you 3 months of support and when you need support after they want you to pay for support. What makes it worse is that they wont do a warranty replacement w/o truobleshooting the product which makes sense right?? No the lady said I need to buy support because its been 6 months which I refused and on top of that now they are holding me hostage for something I didnt have anything to do with. I cant stand this type of service. I also bought a RAX120 router not to long ago that is sitting in my closet bcause it cant handle all my 100 plus devices.I also have to POE switches and I've bought 3 other routers with them in the past few years which I indent to replace as well with a different brands. If I was you I WOULD STAY AWAY FROM NETGEAR!! Not worth the headacke..
You might try contacting a forum moderator.
I haven't had any issues it NG support. Though FEDEX didn't loose my RMA either. Have several products from NG. Hasn't been a headache for me. Though I would be frustrated by this.
I would have had whom ever was handling the RMA at NG work with FEDEX to fix that. I would have asked for escalated support as well.
Good Luck in your endevors.
