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Forum Discussion
CM1200 Speed, firmware
Hi, Just activated CM1200 on Xfinity. I have 600MB download speed plan. 2 questions 1. Comcast told me since I did not rent the Cable modem from them, they don't update the firmware. I have to ask ...
metasharma wrote:Hi,
Just activated CM1200 on Xfinity. I have 600MB download speed plan. 2 questions
1. Comcast told me since I did not rent the Cable modem from them, they don't update the firmware. I have to ask Netgear for the latest version. Where can I install that from please? ---You don't. The isp does. The use the firmware that they certify for the CM1200. Its not user updated.
2. I have Netgear C7000 WiFi Router connected. No matter what I do, my speedtest does not go beyond 200 MB even while standing next to the router! Router has the latest firmware. Also I get connection dropped frequently. ----I'm impressed you have both the cm1200 and the C7000 working together. The c7000 is a modem/router combo device and doesn't have a wan port. To get it working, you'd have to rig it up using some gimmicks to get it working. similar to here: https://community.netgear.com/t5/Cable-Modems-Routers/Can-I-use-a-C6300-cable-modem-without-cable-internet/m-p/1463500
Do you actually have the C7000 or is it a router only device? and if so, which one?
Any suggestions on 1 and 2?
Thanks
Metasharma, you should automatically receive the latest CM1200 firmware (V2.02.05) from Comcast when you reboot the modem.
Netgear support is horrible. Now that that is out the way. Here is the real issue.
Cable Modem = CM1200
Router = RAX200
Cable Modem is connected to Router in network aggregated connected to give a maximum speed of 2000 Gpbs.
Xfinity ISP has me connected up as 1.2Gbps. I was running fine for the past 6 months with a network speed of ~1.2 Gpbs using the Nighthawk app on my iphone connected to the router.
At the turn of the year, Xfinity has new pricing plans and service and moves me to it without my knowledge. Great Business Ethics Xfinity. Also at the same time, my network speed drops to 600 Mbps. It has been like that for the past 3 weeks. I call Xfinity and they say I am still connected at 1.2 Gbps. They do some tests and suggest I call Netgear. Netgear goes through their idiot checks and automatically say it is something on my network causing the issue and wants to charge me $44 to have a look further. Nothing has changed on my network.
So, I go with my own debugging. I disconnect my wire devices to the router and turn off all of my wifi devices. I do a power cycle of the CM1200 modem along with a power cycle of the RAX200 router. Run the Nighthawk speed test and still get 600 Mbps.
So which company is the BS artist. Xfinity with their bait and switch connection service. Or Netgear? I bet if I get a lawyer involved I would get prompt resolution.
Would be and ISP issue if and when they changed somenthing.
Post a copy and paste of the modems connection status page here in the forums.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853Ask the ISP to ensure the modems FW is up to date:
FYI, as per DOCSIS specs, it's up to ALL cable ISP to update modem FW. Users are not allowed this. Some ISP will not update user owned modems.
JoeMor wrote:Netgear support is horrible. Now that that is out the way. Here is the real issue.
Cable Modem = CM1200
Router = RAX200
Cable Modem is connected to Router in network aggregated connected to give a maximum speed of 2000 Gpbs.
Xfinity ISP has me connected up as 1.2Gbps. I was running fine for the past 6 months with a network speed of ~1.2 Gpbs using the Nighthawk app on my iphone connected to the router.
At the turn of the year, Xfinity has new pricing plans and service and moves me to it without my knowledge. Great Business Ethics Xfinity. Also at the same time, my network speed drops to 600 Mbps. It has been like that for the past 3 weeks. I call Xfinity and they say I am still connected at 1.2 Gbps. They do some tests and suggest I call Netgear. Netgear goes through their idiot checks and automatically say it is something on my network causing the issue and wants to charge me $44 to have a look further. Nothing has changed on my network.
So, I go with my own debugging. I disconnect my wire devices to the router and turn off all of my wifi devices. I do a power cycle of the CM1200 modem along with a power cycle of the RAX200 router. Run the Nighthawk speed test and still get 600 Mbps.
So which company is the BS artist. Xfinity with their bait and switch connection service. Or Netgear? I bet if I get a lawyer involved I would get prompt resolution.
