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Forum Discussion

gandestudios's avatar
gandestudios
Aspirant
Sep 22, 2020

cm1200

We have had continuous problems with the modem dropping internet.  we have troubleshoot with IPS and had techs out to check service.  it will work fine for a while and then start dropping internet CO...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 20, 2021

What firmware version is loaded on the modem? 

Who is your ISP? 

MondoMaryland wrote:

I am having the same problem.  ISP came out and checked the signal, reterminated the coax, and removed a splitter.  It seemed OK for a couple of days before service dropped again.  If I unplug the modem and plug it back in service is fine for a while.  When the connection is down the upload light is flashing.  Just got off the phone with Netgear and am trying a factory reset....

 

 

 

MondoMaryland's avatar
MondoMaryland
Aspirant
Mar 21, 2021
FURRYe38 wrote:

What firmware version is loaded on the modem? 

Who is your ISP? 

MondoMaryland wrote:

I am having the same problem.  ISP came out and checked the signal, reterminated the coax, and removed a splitter.  It seemed OK for a couple of days before service dropped again.  If I unplug the modem and plug it back in service is fine for a while.  When the connection is down the upload light is flashing.  Just got off the phone with Netgear and am trying a factory reset....

 

 

 

Thanks for the reply, Furry,

 

Firmware Version V2.02.05

ISP is RCN
I tried enabling this yesterday, but still lost connection to ISP again last night and had unplug modem to reestablish.
Extended Upstream Transmit Power

Enable Extended Upstream Transmit Power

 

Log entries and channels are attached.
 
Any insight woud be appreciated.
 
C
 
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Mar 21, 2021

    What speed UP and DOWN do you pay for? 

    I'm seeing only 16 channels locked in which means that you not paying for a high speed tier like 1Gb and something slower, or your paying for 1Gb an the ISP has not ensured the modems is locking into 32 channels which some ISPs need for 1Gb speeds.

     

    I see lots of errors on the modems logs something the ISP should look into... 

    • MondoMaryland's avatar
      MondoMaryland
      Aspirant
      Mar 25, 2021

      Gigabit down, 20 Mb up. I am getting 965 Mb down and 25 Mb up

       

      FURRYe38 wrote:

      What speed UP and DOWN do you pay for? 

      I'm seeing only 16 channels locked in which means that you not paying for a high speed tier like 1Gb and something slower, or your paying for 1Gb an the ISP has not ensured the modems is locking into 32 channels which some ISPs need for 1Gb speeds.

       

      I see lots of errors on the modems logs something the ISP should look into... 


      with an ethernet connection to the modem.  It works great until it drops.