NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
cm1200
We have had continuous problems with the modem dropping internet. we have troubleshoot with IPS and had techs out to check service. it will work fine for a while and then start dropping internet CO...
Gigabit down, 20 Mb up. I am getting 965 Mb down and 25 Mb up
FURRYe38 wrote:What speed UP and DOWN do you pay for?
I'm seeing only 16 channels locked in which means that you not paying for a high speed tier like 1Gb and something slower, or your paying for 1Gb an the ISP has not ensured the modems is locking into 32 channels which some ISPs need for 1Gb speeds.
I see lots of errors on the modems logs something the ISP should look into...
with an ethernet connection to the modem. It works great until it drops.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853