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Forum Discussion
CM2000 - Cannot login
Hi everyone. So about two hours ago I lost my internet connection. I figured I'd just have to reset my modem and router, something I don't recall doing since getting the CM2000 back in October. Tri...
Quick update - I tried plugging the coax back in to see if by chance Xfinity could see the modem and reset it. Surprisingly, it found it this time, sent the signal to reset, and it worked.
However, I still cannot login to the modem, and the upstream light keeps on blinking. I really don't want to try plugging into the router in case that makes the modem mad again.
I had to power off my CM2000 for 1 minute and the uplink LED stopped blinking for mine after i got mine set up. I did it the next day.
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to check all coax line fittings for tightness.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html