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Forum Discussion
Wristlock
May 10, 2023Aspirant
CM2000 - upstream Amber light - slow/dropping connection
CM2000 Modem Firmware Version V8.01.02 Nighthawk AX6 6-Stream AX5400 WiFi Router Xfinity - Comcast - gig service Noob Level Knowledge ** Been running this setup for a year or two with fluctuating...
FURRYe38
May 10, 2023Guru - Experienced User
Power levels are kinda low but with in spec. https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
You have Correcables and Un-correctables on some channels that should be zero's like the other channels.
Any Criticals, Errors or warnings seen in the Event logs needs to be reviewed and resolved by the ISP.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What is the brand and model of the host wifi router connected to the modem?
- WristlockMay 12, 2023Aspirant
Thank you for reply.
My router is
Nighthawk AX6 6-Stream AX5400
This site you directed me to is an amazing resource of information.
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
Trouble shooting and testing today. I'll follow up with findings.
Thanks again
- FURRYe38May 12, 2023Guru - Experienced User
Let us know how it goes...