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Forum Discussion
CM2000 Fails to Activate - Xfinity
Model wouldn't let me select CM2000, unsure why but to the story.... I purchased a CM2000 back in December and started having issues with it in February, after ISP came out and checked the lin...
Event logs might help as well as the cable connections page.
Is there anything in the logs that seem unusual?
tougher to read when you post them like that.
Take a screen snip of them. Its easier to read/layout.
The power levels on the up are a bit high.
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
There a some criticals seen in the event logs that the ISP should look into.
https://highspeed.tips/docsis-events/
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
If the ISP can't seem to get the modem online, you might need to rent one of there for short term use to see if there's connects.
Is the CM2000 new? If so, might return it and get another to see if the 2nd one works...
Benny1053 wrote:
Is there anything in the logs that seem unusual?
downstream power levels are fine.
upstream is low but that could be the OP is closer to the hub.
Plus hard to read because the uptime is only showing 54 minutes and its formatted poorly.
Use the modem for a while. Then get the logs/cable connections page. that'll show if theres issues on specific channels/logs.
I wasn't getting internet through the modem since I could not activate it, my setup only has one main coax coming from the box directly to my modem with a filter. Those logs are with the filter hooked up.
Currently I'm not using the modem because I cannot activate the Modem even after calling xfinity. Xfinity is unable to see it and are wanting to send a technician out. I've switch over to an old modem I had in a drawer. The Modem is an RMA modem after going through netgear support. Thanks for the info!
Let us know what the tech finds out...
Benny1053 wrote:
Currently I'm not using the modem because I cannot activate the Modem even after calling xfinity. Xfinity is unable to see it and are wanting to send a technician out. I've switch over to an old modem I had in a drawer. The Modem is an RMA modem after going through netgear support. Thanks for the info!
