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Forum Discussion
trob787
Nov 25, 2020Aspirant
CM2000 keeps losing downstream connection.
Hi all, Having a sporadic issue with my new Netgear CM2000 modem. I keep losing the downstream connection, or so it seems, the LED blinks and I have no connectivity. Rebooting the modem fixes the...
trob787
Nov 25, 2020Aspirant
plemans
Nov 25, 2020Guru - Experienced User
Doesn't look like you have any channels locked after channel 16 on the downstream?
I'd have your isp check the line. Like FURRYe38 says, check the line for kinks, damage, poor/cheap connectors, loose connectors, extended runs. Preferably, directly connect the coax from where it enters the home to the modem. if there's a splitter, remove it and check the connections.
- trob787Nov 25, 2020Aspirant
plemans wrote:Doesn't look like you have any channels locked after channel 16 on the downstream?
I'd have your isp check the line. Like FURRYe38 says, check the line for kinks, damage, poor/cheap connectors, loose connectors, extended runs. Preferably, directly connect the coax from where it enters the home to the modem. if there's a splitter, remove it and check the connections.
Yes. No channels locked after 16 down. I don't have gig service, so I don't think I need them? Current service level is 155 down but I get 200 accross speedtest sites. Will check the splitter locations and for damage thanks.- plemansNov 25, 2020Guru - Experienced User
Even if you don't need them, they still usually lock.
It "usually" indicates a line or provisioning issue.