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Forum Discussion
CM2000 keeps losing downstream connection.
Hi all, Having a sporadic issue with my new Netgear CM2000 modem. I keep losing the downstream connection, or so it seems, the LED blinks and I have no connectivity. Rebooting the modem fixes the...
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
FURRYe38 wrote:Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Was trying to avoid a call to RCN, I'm not the primary account holder but will do I first suspected that it was a provisioning issue. I repurposed a RG6 run to be the modem. Will check the splitter locations. Will also try the power down for a minute.
Thanks for the responses!