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Forum Discussion
CM2000 won’t reconnect while Generac standby generator on
I can’t figure out why the modem won’t connect after power goes out and standby generator kicks on. Every single time there’s an outage the internet never connects. I even bought a sign wave ups syste...
kcb2627 wrote:
I can’t figure out why the modem won’t connect after power goes out and standby generator kicks on. Every single time there’s an outage the internet never connects. I even bought a sign wave ups system to put between the wall outlet and modem to clean up the power. Any suggestions?
With your UPS system in place, your modem should never loose power in the time between the outage and the time when the generator kicks in. That is unless the time duration exceeds the capacity of your UPS.
If your modem looses power and thus your internet connection, something else is the cause. Do you have your modem power connected the appropriate battery backed outlet on your UPS?
I will check this when I get home in the morning. It’s a possibility
When it happens, log into the modem and check its cable connections page. IF its not connecting back to the hub, its the hub is down as well. I know if my area, when the power goes out, so does the hub and we don't have internet regardless of my modems's ups.
