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Forum Discussion
LarryDF
May 21, 2022Follower
CM2050V compatibility with Xfinity Xi6-T wireless streaming cable box
Comcast is telling me that my CM2050V is not compatible with their wireless streaming cable boxes (Xi6-T or Xi5-T) and that I must use their modem. My two boxes stop functioning intermittently after the daily Xfinity system "refresh". Sometimes a simple reboot of the cable box fixes it, but other times it is hit and miss. Is it truly incompatible or is there something I can do or set to correct the issue? Thanks in advance!
2 Replies
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- FURRYe38Guru - Experienced User
Something to check there supported modems list web page to see if it's compatible.
There cable devices may depend on use of there equipement.
What is the brand and model of the host wifi router connected to the modem?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/ - FURRYe38Guru - Experienced User
LarryDF wrote:
Comcast is telling me that my CM2050V is not compatible with their wireless streaming cable boxes (Xi6-T or Xi5-T) and that I must use their modem. My two boxes stop functioning intermittently after the daily Xfinity system "refresh". Sometimes a simple reboot of the cable box fixes it, but other times it is hit and miss. Is it truly incompatible or is there something I can do or set to correct the issue? Thanks in advance!