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Lexxfyre's avatar
Lexxfyre
Aspirant
Oct 10, 2022

Cm2050v disconnects from isp

My modem seems to be dropping the isp overnight. Has been happening every other night for about a week. I didn’t see any firmware updates. And all the cables attached are brand new. The router I have ...
Lexxfyre's avatar
Lexxfyre
Aspirant
Oct 20, 2022

Event Log

Thu Oct 20 16:05:26 2022(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 16:05:12 2022(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 16:05:08 2022(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 15:57:08 2022(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 15:56:52 2022(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 15:56:48 2022(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 13:00:55 2022(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 13:00:45 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:51:27 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:50:59 2022(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:50:45 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:43:06 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:40:31 2022(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:40:19 2022(Notice (6))CM-STATUS message sent. Event Type Code: 5; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:40:03 2022(Notice (6))DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:39:58 2022(Notice (6))TLV-11 - unrecognized OID;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Notice (6))Honoring MDD; IP provisioning mode = IPv6
Time Not Established(Critical (3))No Ranging Response received - T3 time-out;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Time Not Established(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:38:25 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:38:10 2022(Notice (6))CM-STATUS message sent. Event Type Code: 4; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:51 2022(Notice (6))CM-STATUS message sent. Event Type Code: 22; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:34 2022(Warning (5))MDD message timeout;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:28 2022(Notice (6))CM-STATUS message sent. Event Type Code: 23; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:16 2022(Warning (5))MDD message timeout;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:15 2022(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:12 2022(Warning (5))MDD message timeout;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:37:12 2022(Critical (3))SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:35:05 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:34:39 2022(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:34:25 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:33:43 2022(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:31:14 2022(Notice (6))CM-STATUS message sent. Event Type Code: 24; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
Thu Oct 20 12:30:13 2022(Notice (6))CM-STATUS message sent. Event Type Code: 16; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=08:36:c9:3b:76:40;CMTS-MAC=00:01:5c:82:be:4e;CM-QOS=1.1;CM-VER=3.1;
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 20, 2022

Power looks ok but some channels are not the same as the others. 
You have lots of criticals that the ISP needs to review and resolve. 

 

  • Lexxfyre's avatar
    Lexxfyre
    Aspirant
    Oct 20, 2022

    So action is needed from the ISP to resolve? Is there anything I should mention to them specifically to get help with this issue?

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 20, 2022

      Other than what I first posted about, they'll need to take a look and figure out the criticals.