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Forum Discussion
CM2050V firmware update
I am wondering if there is still a plan to update the firmware for the CM2050V modem problem or is this something that is no longer in the works? I purchased this modem months ago specifically for t...
I don't really know how to describe it but it seems to have to do with speed. My upstream light on the modem has been amber since I purchased it and it show critical errors when I look at the logs. I was about to have Xfinity out to look at the problem but then the firmware was updated in October 2023 which corrected this on my modem (at least all the lights were now white) but it caused disconnection problems for other people so they rolled back the firmware to the old version I think in December. Netgear has from what I have read been working on a firmware fix ever since but I haven't seen any information for months about if they plan to continue working on this. I am getting ready to purchase a new modem if we don't get an update soon. This may only be a problem for some Xfinity customers.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
I installed the same cable modem because I have Xfinity triple play. I have not had the problems you are experiencing. The phone work fine. Actually, I don't ever use the phone but send spam calls to it. The mail box is kept full. In case you cannot get the modem to work correctly, think about moving you number to a mobile phone for the minimum monthly charges. Incoming calls are free typically and if you use Wi-Fi calling outgoing is free too. Triple play becomes expensive after the honeymoon period is over.
Thank you for your suggestion, NJGungadin about moving my number to a mobile phone. I do have a mobile phone in addition to the landline but I want to keep my landline too. I am just waiting for Netgear to give a response as to when/if they are going to have the new firmware update that is supposed to take care of the issue that some Netgear CM2050v customers are having.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
katlou wrote:
Thank you for your suggestion, NJGungadin about moving my number to a mobile phone. I do have a mobile phone in addition to the landline but I want to keep my landline too. I am just waiting for Netgear to give a response as to when/if they are going to have the new firmware update that is supposed to take care of the issue that some Netgear CM2050v customers are having.
Believe what OP is referring to is the Comcast/XFINITY issue regarding compatibility with ISP's "enhanced speed" plans (mid-split setup). You may recall that the CM2050V was on ISP list as a compatible, and recommended, cable/voice modem option suitable for higher upstream speeds in areas "upgraded" by Comcast/XFINITY. However the firmware update pushed out which allowed access to higher upstream speeds (V09.01.01) created significant stability issues for many other owners. The FW for Comcast/XFINITY was then rolled back to older version V02.01.03 which removed the "access" to the higher upstream speeds.
In my limited contacts with each company, both Netgear and Comcast have pointed fingers at each other and though an earlier response to someone else on the topic made it sound like a FW update was being worked on by Netgear "with highest priority", the topic has gone completely silent on both Netgear and Comcast ends, leaving many owners $300 out of pocket for a modem that likely provides no discernible benefit over previous cable/voice modem.
So...voice works and the cable modem works, but only to access standard speeds and not to access the "enhanced speeds". Neither Netgear nor Comcast are providing any updates and most threads seem to be closed down, and Comcast continues to push customers to "rent an Xfinity gateway" which most purchasers do not wish to do in the first place.
It's up to the ISP and chipset Mfr at this point.