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Forum Discussion
Solved
CM2050V Provision Status stuck in: Establishing Security
I had a netgear cable modem with xfinity that had voice and initernet. It worked fine and I just upgraded the cable modem and contacted xfinity support to provistion it. Internet access is working gr...
FYI...was able to get this resolved. There was a certain tech team that needed to set the modem up. Although I had gone through the setup previously, and my internet was working fine, the phone side had not been set to the new modem. It was a painful journey working through online chats and being transferred, but once I got connected to the right person it took less than 5 minutes.
To Update:
No progress. The 1 minute full power cycle didn't help. I tried everything else.
I'm pretty sure that the issue is on xfinity/comcast side. Perhaps the setup they are sending do the modem but that is a total guess. I'm going to try 1 more time with xfinity. After that I'm going to discontinue the phone service with them. Long story and I've had many problems with their support online but that is not something for this forum.
I will update here when I try 1 last time. I will need maybe a free 4 hour block free to be on the phone with them as they escalate. No slam intended. That is how long it has sometimes taken me in the past. I just haven't had the free 4 hour block.
FYI...was able to get this resolved. There was a certain tech team that needed to set the modem up. Although I had gone through the setup previously, and my internet was working fine, the phone side had not been set to the new modem. It was a painful journey working through online chats and being transferred, but once I got connected to the right person it took less than 5 minutes.
Good to hear. Glad its working.
Enjoy. :smileywink:
I wish that has been my experience. I've been getting passed along and have tried multiple channels. Thank you for this response. I'm about to terminate my phone service with xfinity. It has been over a month and hours upon hours of "attempts" and escalations. They have opened another ticket (the third one) and they say they will get back to me but after a couple of weeks...no luck.
Thanks everyone.
I got the answer I think which is that it is a xfinity side setup/provisioning issue. It is not the modem.
Hope you can get the modem working right.
