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CM2500 poor status - upstream
My internet drops randomly numerous times per day. I have talked with Spectrum a couple of times and had a tech out. They say everything is good on their end. I installed a new CM2500. the upstre...
Here is the log from the outage>
| Time | Priority | Description |
| Wed Aug 28 13:54:05 2024 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 13:53:51 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 13:44:45 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 13:01:55 2024 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 13:01:44 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 12:32:37 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 12:26:20 2024 | (Notice (6)) | CM-STATUS message sent. Event Type Code: 4; Chan ID: 15; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 12:26:05 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 12:14:50 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:16 2024 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:16 2024 | (Notice (6)) | US profile assignment change. US Chan ID: 10; Previous Profile: 9 13; New Profile: 12 13.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:06 2024 | (Critical (3)) | No Ranging Response received - T3 time-out;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:06 2024 | (Warning (5)) | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:06 2024 | (Notice (6)) | US profile assignment change. US Chan ID: 9; Previous Profile: 13; New Profile: 10 13.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:01 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:01 2024 | (Notice (6)) | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:00 2024 | (Notice (6)) | TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:00 2024 | (Error (4)) | Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:59:00 2024 | (Error (4)) | Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:58:50 2024 | (Notice (6)) | Overriding MDD IP initialization parameters; IP provisioning mode = IPv6 |
| Wed Aug 28 10:58:38 2024 | (Critical (3)) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:48:32 2024 | (Warning (5)) | ToD request sent - No Response received;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:48:04 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 10:35:08 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 06:32:51 2024 | (Critical (3)) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 06:32:46 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 06:31:29 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 05:13:10 2024 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 05:13:10 2024 | (Notice (6)) | US profile assignment change. US Chan ID: 10; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 05:13:10 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 01:23:26 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 01:23:14 2024 | (Critical (3)) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Wed Aug 28 01:23:12 2024 | (Warning (5)) | MDD message timeout;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 23:22:56 2024 | (Warning (5)) | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 20:55:27 2024 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 20:55:27 2024 | (Notice (6)) | US profile assignment change. US Chan ID: 10; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 20:50:21 2024 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 20:50:21 2024 | (Notice (6)) | US profile assignment change. US Chan ID: 9; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 20:45:24 2024 | (Warning (5)) | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
| Tue Aug 27 20:45:24 2024 | (Notice (6)) | US profile assignment change. US Chan ID: 10; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=e0:46:ee:90:96:4b;CMTS-MAC=00:01:5c:8b:9e:59;CM-QOS=1.1;CM-VER=3.1; |
Ok. Power levels are on the low side but in specs.
I know there ranging from low to lower values.
I see lots of criticals, errors and warnings. Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. Hoping these will be less seen in the event logs. If they continue, reach out to the ISP and have them review this.