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MojoGene's avatar
MojoGene
Tutor
May 29, 2025

CM3000 Repeated Cox disconnects with SYNC Timing Synchronization failure

The CM3000, which I have owned for <30 days, is having repeated disconnection issues. Cox is my ISP. The disconnections occur randomly, but multiple times per day and always require a hard reboot. Th...
cm3000
MojoGene's avatar
MojoGene
Tutor
May 30, 2025

Latest firmware is loaded.

 

Event 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    May 30, 2025

    What is the actual FW version #? Versions vary depending on ISP and released. 

    Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.