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Forum Discussion
CM3000 Repeated Cox disconnects with SYNC Timing Synchronization failure
The CM3000, which I have owned for <30 days, is having repeated disconnection issues. Cox is my ISP. The disconnections occur randomly, but multiple times per day and always require a hard reboot. Th...
Same issue with my modem and cox, had 5 techs on site they replaced everything inside and outside my home, made a FCC complaint with cox they replaced a bunch of stuff on the street as well as the hub and still having the same problems as so many other people (up stream not locking, constant disconnects, intermittent disconnects, and disconnects where nothing show up in the logs and everything shows good connection but have no internet) i really wish i could have returned this modem at this point, i bought it back in may it worked for about 20 days and than the problem's started when they pushed this firmware. and here we all are with a 300$ piece of useless equipment. kind of crazy this has started 3 months ago and netgear hasn't really done anything to fix this.
All users having the CM3000 modem with v6 FW need to tell the ISP to roll back the FW to prior working FW. Only ISPs can effect this revert in FW. CC/XF has already rolled users back. Make contact with NG support in regards to let them know your situation. NG has already been working with most ISPs regarding this.
Nothing further can be done here in the forums.
Good Luck.
All this is on the ISP. Got word that the ISP has corrected this on there side. CM3000 modems should be good now. Please contact the ISP for continued help and information regarding this.
Good Luck.