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CM400 constantly losing connection during large uploads
I am on Cox using a CM400 with the latest (1.01.17) firmware. Whenever I do a large backup (uploading >1Gb of data) the modem loses the internet connection after a period of time - sometimes less than ten minutes, sometimes an hour or more. Here are my logs/data
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| Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Time | Priority | Description |
| Apr 2 21:54:13 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 2 21:54:13 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 2 21:54:13 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 2 21:54:13 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 2 21:54:13 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Apr 2 22:20:10 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 2 22:20:10 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 07:46:02 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 07:46:03 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 07:50:27 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 07:50:27 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 08:48:27 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 08:48:27 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Apr 3 09:04:23 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 09:04:23 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 09:20:28 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 09:20:28 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 10:00:46 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 10:00:46 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 10:06:31 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 10:06:31 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 10:30:01 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 10:30:01 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 11:07:57 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 11:07:57 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 11:30:39 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 11:30:39 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Apr 3 11:34:52 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 11:34:52 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Apr 3 11:39:07 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 11:39:07 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Apr 3 11:55:43 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 11:55:43 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Apr 3 12:36:13 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 12:36:13 2018 | Notice (6) | TLV-11 - unrecognized OID |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
| Apr 3 13:42:46 2018 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
| Apr 3 13:42:46 2018 | Notice (6) | TLV-11 - unrecognized OID |
1 Reply
Hello Squelch
I am seeing some T3 timeouts in your logs this typically is a issues with your cable company connection I would contact them and have a tech investigate your area.
DarrenM
