CM400 does not accept serial number

Question

CM400 has been working for over a year. Today I had to disconnect it to move and reconnect. It will not accept my admin password (possibly i forgot). But the reset option asks for serial number; I gave the number on the modem, but it says not the correct serial number. Doublechecked it. &nbsp;Any ideas?

FURRYe38 · Answer

Is there a reset button on the modem some place?&nbsp;

Gopal12345 · Answer

good thought; there is a small hole. I pushed a pin in - felt like a reset button. But it still didnt work; i tried the default userid and password that came witht he unit - assume as any: admin and password

FURRYe38 · Answer

How long have you had the modem?&nbsp;Possible the modem is faulty and needs to be replaced.&nbsp;

Gopal12345 · Answer

the modem is about a year old. Thanks for following up.

FURRYe38 · Answer

Ok, seems odd behavior though for such a new modem...

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CM400 does not accept serial number

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