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Forum Discussion
BeeLock
Aug 16, 2023Aspirant
CM400 loses connection must be powered off/on have log file
CM400 loses connection frequently log file is incomprehensible to me. Can anyone here tell if I should blame my isp or my modem ? Log file attached. Thanx much. Dave.
FURRYe38
Aug 16, 2023Guru - Experienced User
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router