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Forum Discussion

Frank0123's avatar
Frank0123
Follower
Apr 01, 2020

CM400 modem - Intermittent connection problem

Hi, I have a persistent intermittent connection issue going on for ~1yr, and lived with it until I started wfh. My connection normally works fine, then drops for 45-60seconds, 4-20 times a day (I ha...
peterfair1's avatar
peterfair1
Aspirant
Apr 05, 2020

I have/had a CM 400 using high speed Spectrum ISP. Back in December 2019 my speeds dropped drastically with internet dropping out anywhere from 5-20x a day. I contacted customer support, they ran test telling me everything was fine, THEN sold me on a 6 month plan in case I needed help. Internet continued dropping out anywhere from 5-20x a day. Now, I find out they are/were aware of this hardware problem but still sold me a 6 month plan. When I called today to tell them the situation and that I was sold a plan when I didn't need it and wanted a refund, they responded by telling me "in the e-mail contract we sent you, it says that ater 10 days, there are NO REFUNDS".

 

I'm pissed off about this type of practice and ill NEVER buy netgear products again because of it.

 

*I had purchased a replacement CM400 to use, but the service rep told me I could take it back because there was nothing wrong with the one I had... (rolls eyes).