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Forum Discussion

JoeBall's avatar
JoeBall
Follower
Apr 23, 2018

CM400 modem will not connect

I have been running this modem for almost two years and today it stopped connecting to the internet. I have called Spectrum and they say that I am getting service. I called Netgear Support to find out after an hour on the phone, that it will cost me $80 to see if they can fix it.

I have power .. I have reset using the little button .. I have disconnected the cable and then reset .. I have restarted my cable box .. the internet light is still off and the stream in and out lights are blinking together continuously.

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Sounds like the modem is not provisioned correctly by the ISP as it keeps trying to receive signal.

     

    DarrenM