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Forum Discussion
Trekerj
Jun 15, 2018Aspirant
Cm400 not passing internet signal through to r6120 router
wasI am losing my inter net signal connection from my Cm400 modem when I connect to my R6120 router. If I directly connect my PC into the modem there is no issue, but when I put the wireless router i...
DarrenM
Jun 19, 2018Sr. NETGEAR Moderator
can you post your power levels of the modem to make sure its not a issue with the ISP connection.
DarrenM
Trekerj
Jun 20, 2018Aspirant
ive had the ISP check the connection into and back from the modem when I have a direct lan connection to the pc. The connection is good according to them, l'm not sure how to measure the power directly my self?
- DarrenMJun 21, 2018Sr. NETGEAR Moderator
you would need to log into the modem by going to 192.168.100.1 login with admin/password and there you can access the power levels and screen shot it.
DarrenM
- TrekerjJun 27, 2018Aspirant
I hope these screenshots are what you are looking for.
I still have no issue running the ethernet lien from the PC into the modem. PC has good internet access. When I switch the ethernet cable from the PC to the Router the ethernet light on the modem goes dark. I've done a factory reset, tried different ethernet cables and different routers.Thanks for helping out.- DarrenMJun 29, 2018Sr. NETGEAR Moderator
levels look fine how about when you have a router connected does it get a IP address at all from the modem? also what router brands are you using?
DarrenM