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Forum Discussion
Ccws16
Jun 14, 2017Aspirant
Cm400 Overheating and slow speed
I've been noticing slow internet speeds over the last month. I'm supposed to have 120mb/s download speed through Comcast but often can barely get more than 10, often around 1 mb/s. Unplugging the mod...
DarrenM
Jun 16, 2017Sr. NETGEAR Moderator
Hello CCws16
Are you able to post your power levels and SNR?
DarrenM
Ccws16
Jun 16, 2017Aspirant
Channel Power SNR
1 -0.6 dBmV 36.8 dB
2 -0.3 dBmV 35.9 dB
3 -0.2 dBmV 37.0 dB
4 -0.1 dBmV 37.0 dB
5 -0.3 dBmV 35.9 dB
6 -0.1 dBmV 36.8 dB
7 0.0 dBmV 37.0 dB
8 0.1 dBmV 37.0 dB
- DarrenMJun 21, 2017Sr. NETGEAR Moderator
Hello Ccws16
If you have checked with comcast about issues on there side and everything is good you may want to contact support if the modem is still under warranty.
http://www.netgear.com/support/contact.aspx
DarrenM