NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

brabq's avatar
brabq
Aspirant
Feb 08, 2021
Solved

CM400: Post-Reset Fast Speeds, then Slow (Downstream Channel Shift?)

I have a CM400 (Netgear) cablemodem, which has worked fine for the last several years. In the last 24 hours, however, I've seen it slow to a crawl. Resetting the cable modem - whether I do it, or Xfi...
  • brabq's avatar
    brabq
    Feb 08, 2021

    For what it's worth, and for anyone that should find this in the future.  Oddly enough, disconnecting the CM400 from power for some time (minutes) before reconnecting it seems to have solved the issue.  Now, the uptime has been >60 minutes and the modem has continued to use the initial/boot downstream channel and has not "chased" the apparently bad-choice downstream channel as it previously had.  I hope this helps someone else.