NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM500 - Upstream is solid red, is this a problem?
As the title states, the upstream light is a solid red. We still have access to our internet, but it will drop randomly throughout the day and night. Traffic doesn't seem to be a main contender of th...
do you have a screen snip of the modem connections page and logs? this is key in checking line status.
also, if you have any splitters, attenuators, amplifiers in line, make sure to remove them.
Preferably, connect the modem right where the coax enters the home. this prevents the wiring within the home from being the issue.
what speed do you pay for?
What speed do you get directly connected to the modem?
what website are you using for speed testing?
I'm seeing the same issue with my CM500 with version V1.01.09.
I have checked with Spetcrum about Internet service and it seems to be as expected.
If I connect to my Apple AirPort Extreme and run SpeedNet, I get approximately 230 mbs.
I have attached the log files.
Your help is very much appreciated.
Thanks.
Hi joy5toys,
Good day!Welcome to NETGEAR Community!
We do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Based from the logs that you have provided to us, it seems to be a line issue. As what plemans mentioned, if you have any splitters, attenuators, amplifiers in line, please make sure to remove them and see if you are still seeing the same issue.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
