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Forum Discussion

Bruh_Moment's avatar
Bruh_Moment
Follower
Mar 30, 2020

CM500 - Upstream is solid red, is this a problem?

As the title states, the upstream light is a solid red. We still have access to our internet, but it will drop randomly throughout the day and night. Traffic doesn't seem to be a main contender of th...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jun 17, 2020

Hi Bruh_Moment,


Good day!

 

Welcome to NETGEAR Community!

 

First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having issues with your Internet connection? We would need the following information, so I can offer you additional recommendations:

 

1. Solid red/amber Upstream LED means that only 1 Upstream channel is locked. Please attach a screenshot of your Cable connection page to confirm if only 1 upstream channel is lock.

 

2. How often does the internet connection drops? Have you check if the issue is on the modem by plugging in a computer directly to your cable modem?

 

3. Please attach a copy of your Event logs. Select ADVANCED > Administration > Event Log.

 

I look forward to your response.

 

Regards,
Oliver
Community Team