NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM500-100nas amber upstream light - available channels vs number of channels shown
I've tried searching this and haven't seen a direct question or answer to this question, only references. If missed it somewhere else I apologize. My modem is a CM500-100NAS and my ISP is Spectrum. ...
I would ask the ISP how many channels they using for the UP. If they say more than one then possible the modem maybe faulty.
Might ask them as well if there is any FW available from them they could push.Have the ISP check the signals and line up tot the modem to be sure.
Check all cables, connections and coax connectors. Some times connectors can be bad, go bad or not properly made in the first place.
Ok cool. Then would that indicate an issue with the actual modem and not with the ISP or the coax or the signal? The troubleshooting portion of the manual shows nothing about channels not showing in the UI and mine only shows 1 upstream channel in the display UI. That said, if after a factory reset the other 3 channels are not visible in the display UI, would that indicate that the modem itself is going out?
I would ask the ISP how many channels they using for the UP. If they say more than one then possible the modem maybe faulty.
Might ask them as well if there is any FW available from them they could push.
Have the ISP check the signals and line up tot the modem to be sure.
Check all cables, connections and coax connectors. Some times connectors can be bad, go bad or not properly made in the first place.