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CM500-100NAS help thanks
hi i have CM500-100NAS help thanks and fixed the lines last i posted not the modem is radiomly losing channle bonding on down stream here 192.168.100.1 info you need Cable Connection ...
Cable Connection
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| Startup Procedure | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Downstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Upstream Bonded Channels | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Extended Upstream Transmit Power | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Enable Extended Upstream Transmit Power | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Current System Time:Tue Mar 08 07:26:05 2022 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| System Up Time:00:24:31 |
- Event Log
Time Priority Description 2022-3-8, 07:03:02 Warning (5) MDD message timeout;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-8, 07:02:08 Notice (6) TLV-11 - unrecognized OID;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 1970-1-1, 00:00:30 Notice (6) Honoring MDD; IP provisioning mode = IPv4 1970-1-1, 00:00:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2022-3-8, 01:53:14 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-8, 00:33:29 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 23:30:26 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 22:54:21 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 22:39:09 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 22:04:05 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 16:48:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 15:32:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 15:26:56 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 15:05:09 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 14:12:08 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 13:39:42 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 13:11:32 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 12:08:53 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 08:49:24 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 05:55:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 05:55:16 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 05:11:45 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 2022-3-7, 02:26:11 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 1970-1-1, 00:00:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2022-3-6, 13:27:37 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0; 1970-1-1, 00:00:27 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2022-2-28, 12:10:16 Critical (3) Resetting the cable modem due to docsDevResetNow 1970-1-1, 00:00:28 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0; 1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; 2022-2-28, 04:24:17 Critical (3) Resetting the cable modem due to docsDevResetNow whats going on and what i tell wowway tech support when i chat or call them on phone there running me around want the right thing tell me cant get into modem to config it need to call netgear them netgear tell me call isp since there end what goin on so can tell them what need to be done will tell them talked to netgear and sed thsi is problem once i get what going on from here thansk ray
You have errors in the line and the log is showing it too.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.If you've done all that, then the isp needs to check the line.
