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Forum Discussion
CM500-100NAS intermittently slow internet
Hi, Yesterday, if I tried to browse the web, the browser would just hang, but now everything seems to be fine. This happens every now and then. All of the lights on the modem were green. This mode...
Thank you very much for your response.
XFinity customer service was extremely unhelpful - just recommending their modem lol. Need to get a tech out here again.
I'm using CAT5E to connect my modem to router. I'll find/buy a CAT6. I'm using a Deco X20 - a modern WiFi 6 router.
XFinity checked the signal quality up to the modem in the past, but they said it was fine. If I have them come out again, I'll ask if they could check it again. I'm not using any splitters. Both the cable that connects to my modem and the cable running outside appear to be RG6. The line looks like it's in good shape and any connections I can access are secure. Sometimes powering the modem off, waiting, then powering on will fix any issues, but often it doesn't.
I checked out the links you sent. According to that, the correctables/uncorrectables are due to noise. So it seems like the issue has to do with my line or the ISP. Given that the ISP has been out here before and said their signal is fine, I'm suspecting something's bad in the line.
Your response was extremely helpful. Thank you again.
Ya, have tech come out on site and take a look. Have them look at the logs from the modem and info I posted about.