Hi. Modem just hit 93 days. It's gone down twice recently. Any suggestions on how to troubleshoot? Comcast/Xfinity support is terrible (and there are no other high speed choices in my area). My second question is: Has anyone ever found a way to export these logs? They could be helpful.
Hardware Version C312T00-01
Firmware Version V1.01.14

Thank you,

Time	Priority	Description
2020-12-1, 15:52:27	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
2020-12-1, 15:52:18	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.0;CM-VER=3.0;
2020-12-1, 15:51:15	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.0;CM-VER=3.0;
2020-12-1, 15:49:37	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.1;CM-VER=3.0;
2020-12-1, 15:49:01	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.1;CM-VER=3.0;
2020-12-1, 15:47:18	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.1;CM-VER=3.0;
2020-12-1, 15:47:16	Warning (5)	MDD message timeout;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.1;CM-VER=3.0;
2020-12-1, 15:47:14	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.1;CM-VER=3.0;
2020-12-1, 15:47:10	Warning (5)	MDD message timeout;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.1;CM-VER=3.0;
2020-11-16, 03:02:32	Notice (6)	Honoring MDD; IP provisioning mode = IPv6
2020-11-16, 03:02:07	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:01:5c:69:86:75;CM-QOS=1.0;CM-VER=3.0;
2020-11-16, 03:02:02	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2020-11-16, 03:01:40	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=44:a5:6e:cc:a8:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

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