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Forum Discussion

Smiggins's avatar
Smiggins
Aspirant
Aug 05, 2018

CM500 Cable Modem keeps losing connection

Within the last week or 2 my CM500 modem has been losing connection and/or rebooting itself. It is doing it very frequently.   This is a log from today....   2018-8-5, 09:00:38    Critical (3...
Troubleshooting
Smiggins's avatar
Smiggins
Aspirant
Aug 05, 2018
No I haven't changed anything. I get the feeling it's something outside. I live in a townhouse community and everyone has their own line while being in a small area. Plus the cable guys leave all kinds of buried crap in the ground.
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 05, 2018

then it is outside. Get the line fixed.