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Forum Discussion
CM500 Connection Issues
My internet connection has been bad the past few days (upload speeds of 0.05 mbps), and working remote has been impossible (I am on my own hotspot). Xfinity sent a tech who told me it was my modem, but I have no uncorrectables and I know it is common practice for Xfinity to blame independent modems and never fix the problem. I need to be able to use my internet as my office has transitioned to 100% WFH. Any advice based on the below?
Event Log and Modem Status:
1 Reply
Have the ISP check the signal and line quality UP to the modem. Have the ISP ensure the modem is provisioned correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
