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Forum Discussion
CM500 Connection Issues
Hello, For the past few weeks, my modem has been losing connection and then I either have to unplug it or wait until the connection comes back. Only the upstream light blinks when there is an issue,...
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I live in an apartment complex so I can't do anything to the line by myself.
Your power levels are a touch high and you have a few errors in the line.
A couple things you can try.
1. check any splitters, connectors, cables, for damage or corrosion.
2. I usually tell people to remove any splitters or attenuators. But in this case, I'd actually say get a bigger one. For instance, if there's a double in line, go to a triple or a quad splitter. Or add an attenuator. Reason why is your power levels is high. This will get the power level down and your modem can bump up its own upstream power levels as needed. Plus if the other splitter was what was adding the errors, a decent quality replacement might helpl