NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cm500 disconnection issues
Performed a search and similar topics were marked resolved, so I'm starting a new one. First of all, I purchased this new model towards the end of February (2016) because I was having issues with dis...
Hello randykepple
Typically when you see T3 and T4 timeouts its a line issue with the ISP but if they are claiming its the modem after checking it out I would try to swap it out just to make sure it is not the modem that is having issues.
DarrenM
Hello randykepple
Typically when you see T3 and T4 timeouts its a line issue with the ISP but if they are claiming its the modem after checking it out I would try to swap it out just to make sure it is not the modem that is having issues.
DarrenM
Thanks Darren.
I did have them out again this morning. They verified the modem and line are spot on with regard to signal noise, decibal levels and signal strength. However, when he climbed up on the pole to check the connection, he discovered a very old piece of equipment. The upstream signal was very weak and he said this could very well be the issue. That alone would cause the disconnection issues.
I'm on a dead end street and apparently it's the end-of-the line connection and any spikes (electrical, storm related, etc. ) are handled at this connection. They are going to replace it over the weekend and we'll see if that corrects the issue.
Of course, the troubleshooting steps are to check the connections, power cycle the modem, blame the modem, advise you to buy their overpriced modem (or even worse, rent one for years) and then advise you to replace the modem. They could not make heads or tails of the logs I provided to you. So, it's nice that you were able to confirm what they discovered this morning.
Thank you very much!