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BHerm24's avatar
BHerm24
Aspirant
May 20, 2020

CM500 Down/Upstream Randomly goes amber

I am having issues with my cable modem and need some guidance. Randomly within the last week my modem seems to lose connection. Attached are the event logs when this happens just don't know what it means and would like some info so I can reach out to ISP if needed

 

3 Replies

    • BHerm24's avatar
      BHerm24
      Aspirant
      May 20, 2020

      Sorry if I am not doing this right but they wouldn't let me just copy the snip of the errors so they are actually attachments

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        May 21, 2020

        Have the ISP check the signal and line quality UP to the modem. 
        Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
        Be sure your using good quality RG6 coax cable up to the modem. 

        BHerm24 wrote:

        Sorry if I am not doing this right but they wouldn't let me just copy the snip of the errors so they are actually attachments