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Forum Discussion

JanL123's avatar
JanL123
Follower
Aug 27, 2016

CM500 Eathernet LED

I have a new CM500 cable modem and the Eathernet LED continues to flash red.  The modem is connected to my router and I do not see any explaination for the red flashing. 
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Aug 29, 2016

Hello JanL123

 

Try to factory reset the modem by holding down the reset button on the back for 10 seconds. Also check your Ethernet cord try another one if available.  I would also contact your ISP make sure the modem is registered properly with them for it to work.

 

DarrenM