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cqgabor's avatar
cqgabor
Follower
May 18, 2020

CM500 have internet activated but cannot use any devices

Help - Comcast has told me I need to do a initial set up for my CM 500. I cannot or do not understand what I need to do with my computer to make sure that I can actually use the Internet that they are providing through my modem. The modem is working and it is receiving a signal from Comcast. But I cannot use the modem. Can anyone help me?

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    What router are you connected to? 

    Did you say comcast did activate it?  and they're able to see it?