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Forum Discussion
ragerDuane
Mar 02, 2021Guide
CM500 Intermittent Drops
I few weeks ago I moved and got a new ISP. With my old ISP I never noticed any internet problems. With my new ISP, at first they left a splitter in my line, which was causing major internet outages. T...
ragerDuane
Mar 02, 2021Guide
I've got my modem right where the line comes in the house, no splitters or anything. Would you recommend me getting ISP to come check the outside line again?
plemans
Mar 02, 2021Guru - Experienced User
You're caught in a quandary.
Some isp's charge to check the line if there isn't an issue or if its external to the home.
but your line is showing issues.
so its either the modem or the line.
If you had a backup modem you could try and if both had the issue, then you know its the line.