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CM500 Intermittent Packet Loss multiple times daily WOW! Internet
Have called but they keep saying it looks fine from thier end (clearly offshore tech support) Here is the SYNC timing loss repeadedly in the logs: Time Priority Description 2021-4-...
Connection page:
| Frequency start Value | |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
|
Startup Procedure
| Procedure | Status | Comment |
| Acquire Downstream Channel | 621000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Security | Enabled | BPI+ |
| IP Provisioning Mode | Honor MDD | honorMdd(4) |
Downstream Bonded Channels
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
| 1 | Locked | QAM256 | 14 | 621000000 Hz | -6 dBmV | 37.8 dB | 2297 | 6313 |
| 2 | Locked | QAM256 | 12 | 603000000 Hz | -6.7 dBmV | 37.4 dB | 681 | 559 |
| 3 | Locked | QAM256 | 13 | 615000000 Hz | -6.4 dBmV | 37.8 dB | 783 | 829 |
| 4 | Locked | QAM256 | 16 | 633000000 Hz | -4.5 dBmV | 38.4 dB | 1650 | 3825 |
| 5 | Locked | QAM256 | 17 | 639000000 Hz | -4.1 dBmV | 38.7 dB | 1585 | 3935 |
| 6 | Locked | QAM256 | 18 | 645000000 Hz | -4.5 dBmV | 38.9 dB | 761 | 285 |
| 7 | Locked | QAM256 | 19 | 651000000 Hz | -4.6 dBmV | 38.9 dB | 726 | 269 |
| 8 | Locked | QAM256 | 20 | 657000000 Hz | -4.8 dBmV | 38.6 dB | 706 | 361 |
| 9 | Locked | QAM256 | 21 | 663000000 Hz | -4.8 dBmV | 38.6 dB | 709 | 329 |
| 10 | Locked | QAM256 | 22 | 669000000 Hz | -5.1 dBmV | 38.4 dB | 746 | 267 |
| 11 | Locked | QAM256 | 23 | 675000000 Hz | -5.1 dBmV | 37.8 dB | 748 | 272 |
| 12 | Locked | QAM256 | 24 | 681000000 Hz | -5.6 dBmV | 38.3 dB | 653 | 347 |
| 13 | Locked | QAM256 | 25 | 687000000 Hz | -5.9 dBmV | 38.1 dB | 724 | 323 |
| 14 | Locked | QAM256 | 26 | 693000000 Hz | -6.4 dBmV | 37.9 dB | 652 | 399 |
| 15 | Locked | QAM256 | 27 | 699000000 Hz | -6.3 dBmV | 38 dB | 647 | 375 |
| 16 | Locked | QAM256 | 28 | 729000000 Hz | -5.3 dBmV | 37.2 dB | 729 | 3052 |
Upstream Bonded Channels
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 85 | 5120 Ksym/sec | 21900000 Hz | 46.3 dBmV |
| 2 | Locked | ATDMA | 86 | 5120 Ksym/sec | 28300000 Hz | 47 dBmV |
| 3 | Locked | ATDMA | 87 | 5120 Ksym/sec | 34700000 Hz | 47.3 dBmV |
| 4 | Locked | ATDMA | 88 | 2560 Ksym/sec | 39500000 Hz | 47.5 dBmV |