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Forum Discussion

Lefti3's avatar
Lefti3
Aspirant
Jun 30, 2020

CM500 keeps DC'ing

Hi, I recently got Xfinity internet but the internet signal keeps disconnecting atleast couple of otimes everyday and at random times. The xfinity tech came here because my two cable inputs were n...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 21, 2020

Any progress on this?

 

Lefti3 wrote:

Hi,

I recently got Xfinity internet but the internet signal keeps disconnecting atleast couple of otimes everyday and at random times. The xfinity tech came here because my two cable inputs were not receiving the signal. He came and fixed the issue which was the wrong line in the cable box. Then it worked for a day but keeps dc'ing and it is super annoying. I bought this NETGEAR CM500 refurbished from amazon as "Like New". Not sure if it this modem or ISP screwing me over.

I have attached the logs from the modem.