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CM500 Keeps Losing Connection
Hi all, I was reading through threads pertaining to similar issues. After a bit of researching, I think have a good feel for common issues in the downstream/upstream channels areas and believe al...
Power levels look ok however you have some Errors and Criticals that the ISP needs to look into.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure all fittings and jacks are fully tightened.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/