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Forum Discussion
UPem
Feb 02, 2022Aspirant
CM500 locked to one upstream channel
Our CM500 only locks to one upstream channel, I've called our ISP and they said it wasn't something on their end. I also factory reset it, which seemed to work, however the following day it started o...
UPem
Feb 02, 2022Aspirant
I forgot to mention we have had this modem for a little over a year and this issue is recent so I don't know if all your solutions are applicable. But I will still try them.
FURRYe38
Feb 02, 2022Guru - Experienced User
You have correct and uncorrectables. These should be zeros.
Something the ISP should help you look into. Signal on the line. Cable and check connectors as well.