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Forum Discussion
CM500 losing connection
I've talked with my ISP multiple times and they say the issue is on my end. Everything is exactly the same in my setup as it was four or so weeks ago, before this started happening. No splitters. Jus...
This?
No, this:
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
As seen here:
Whoops, sorry.
Cable connection page looks good but your logs indicate a line issue.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISPâs charge if the wiring issue is in the home. So this helps prevent this.If none of that helps, the isp needs to check it.
Thanks. Modem is already connected directly where the coax comes into the home. No splitters, nothing. đ Again, everything in the setup is exactly the same as it was when it was working.
